Thank you for choosing Twinklebella’s Happy Party Package!
Here is a summary of information you may find useful for your party.
Party Theme & Design
Our Party Designer will work with you to understand your thoughts of how you envision your party to be. Thereafter, we will come up with a Personalised Mood Board, before proceeding to create a Personalised Digital Sketch of your party setup. Personalised Mood Board and Personalised Digital Sketch are entitled to one edit each. Every subsequent edit is $200 each.
Party Colour Palette
The colour palette provided in Twinklebella’s Party Order Form has been specially handpicked by us. Should you wish to use a different colour which is not featured in our colour palette, please communicate it with our Party Designer. While we strive to create a party according to your desired colours, colours may be subjected to slight variations from the actual product due to discrepancies in photo or screen resolution.
On the day of your party, our staff will style the party as closely to the agreed Personalised Digital Sketch as possible. Note that your Personalised Digital Sketch acts as a digital interpretation of your party design, and is subject to slight variations and availability of decorative accessories. Twinklebella reserves the right to use our professional and creative judgement to made amendments and substitutions wherever we deem necessary.
Our Professional Party Designers will design your cake based on the theme and chosen colours of your party. If you have a specific cake design in mind, please let us know. Additional decorative items may be subjected to additional charges. For more intricate designs or designs with handcrafted fondant details, you may opt for a Premium Cake Upgrade.
Cake designs are subjected to slight variations and availability of decorative items. Cake colours and decorations may be subjected to slight variations from the actual product due to possible discrepancies in photo or screen resolution.
Cake, Desserts & Food
The last thing we’d want is for your food and cake to melt and turn bad before your guests even arrive. Before we arrive, do set aside ample space in your refrigerator to stow the cake, desserts and food. For cakes that may be refrigerated, it has to be taken out to thaw for at least an hour before consumption. It is not advisable for fondant cakes to be refrigerated.
The cake, desserts and food products should be consumed within five hours from delivery. All desserts, food and cake must be placed in an enclosed, air-conditioned environment, away from direct sunlight. We do not use pork, lard or alcohol in all our food and desserts.
All our party packages should ideally be booked at least three weeks prior to the date of your party. For last minute bookings made less than three weeks from party date, please drop us an email at email@example.com.
Period of Hire
Each Happy Party Package will be three hours, excluding setup and teardown. We currently three time slots: 12pm to 3pm, 3pm to 6pm, or 6pm to 9pm. Should you prefer to host your party at a different time slot, please let us know via email at firstname.lastname@example.org. We will try our best to accommodate to your request, subject to availability on that day.
Extension of Party Hire
Any additional hours or part thereof shall be charged at $50 per hour when you book early via the Twinklebella Party Order Form above. For last minute extension of party hire of 3 days or less notice, additional hours or part thereof shall be charged at $80 per hour, subject to availability. Please inform our friendly party planner as soon as you can, at least two hours in advance prior to the originally scheduled teardown time.
We will arrive at your party venue approximately 1.5 to 2 hours before the start of your party time slot to set up, style and ensure that all is in order. Twinklebella’s staff shall not be responsible for putting up client’s own decoration during setup time.
In order for us to effectively and efficiently set up within the stipulated timing before your guests arrive, please ensure that the venue is ready and accessible at the pre-arranged setup and teardown time.
All display props and items are on a rental basis, unless otherwise stated. After setup, please kindly have a representative to acknowledge our Props Rental Form at least 15 minutes before the party starts. Any loss or damage of rental items shall be chargeable at $200 per item.
At the end of your party time slot, our staff will be back to tear down which should take as quick as 15 to 30 minutes. Twinklebella’s staff shall not be responsible for teardown of balloon decorations for all packages. We will also not be responsible for cleaning up any mess made by activities or party guests. Please ensure that the venue is ready and accessible at the pre-arranged teardown time.
Should you have any special requests, please feel free to drop us an email at email@example.com. We will try our best to see what we can do to make your party the best one ever!
For more detailed information, please refer to our T&C.