Frequently Asked Questions

General

I’m planning to host a party, how can I make an enquiry with you?

You may email us at hello@twinklebella.com.sg or drop us a text/whatsapp at +65 8488 4013.

If you’re already on our website, you may make use of our Web Enquiry Form (in the ‘Contact’ page) for quick questions and enquiries. Simply fill in the form and we will get back to you as soon as we can.

We seek your kind understanding that all queries are only made available via email /text /whatsapp /web enquiry form. We do not make quotations of any kind over the phone, simply because each and every personalised party is unique and we want to ensure that every detail and element discussed and quoted have been recorded and accounted for.

Can I meet up with you to discuss?

We are located at 12 Lorong Bakar Batu Singapore. Do contact us to make an appointment for a Non-Obligatory Consultation at our office. Alternatively, we may also arrange to meet at your party venue to do a site recce and discuss on your event design at the same time.

We may not be at our office all the time, so please let us know ahead if you wish to drop by!

Booking

How soon in advance should I book my party?

It’s never too early to start planning, the sooner the better! You should book at least three – four weeks prior to the date of your party, subject to availability. Full payment is required upon order confirmation to secure your booking.

Bookings made less than three weeks in advance is subjected to additional charges. For last minute bookings less than three weeks from party date, please drop us an email at hello@twinklebella.com.sg.

How do I book my party with Twinklebella?

Twinklebella‘s Party Order Form is specially designed to make booking your party a piece of cake!

Pick a party package that best suits your party needs and budget. Mix & match what you want in your party, checkout and make payment as if you’re shopping online! It’s that simple!

If you have any questions or special requests, please feel free to email us at hello@twinklebella.com.sg.

Why does my chosen date / time slot appear to be unavailable on the calendar?

Our dates and time slots are on a first-come-first-serve basis. If it is listed as unavailable, it means that the slot has already been taken. Do book early to avoid disappointment!

I would like to host my party at a different time slot, what should I do?

If you have another preferred timing in mind, please let us know via email at hello@twinklebella.com.sg. We will try our best to accommodate to your request, subject to availability on that day.

Can I extend my party time?

Yes you can, provided it does not overlap with our existing bookings for the day. Please let us know as soon as you know you will need a time extension.

Any additional hours or part thereof shall be charged at $50 per hour when you book early via the Twinklebella Party Order FormFor last minute extension of party hire (3 days or less notice), additional hours or part thereof shall be charged at $80 per hour.

How many guests are catered for each package?

The number of guests catered for each package differs. As a serving portions gauge, our party packages assume each guests shall be entitled to approximately 2 to 4 assorted desserts each. For eg. for a party of 20 guests, the package would cater at least 40 desserts.

You know your guests best! Should you wish to get more desserts, feel free to choose from our delicious selection of bite sized desserts under ‘Dessert Add-Ons’ before checking out. You may even opt for a Cake Upgrade which allows you to upgrade your cake to a larger one, or even a double tiered one!

Can I customise my party package?

Yes you can! We offer package customisations based on our client’s party needs (eg. more balloons, less desserts, etc.) and budget. Simply email us at hello@twinklebella.com.sg for a customised package proposal.

I don’t know what theme to choose for my kid’s party, what should I do?

You’ve come to the right place! At Twinklebella, we adopt our very own Signature Party Concept of embracing “one favourite thing” of the moment, along with chosen favourite colour combinations to create a party that is truly yours. This not only helps parents in deciding the theme of the party, it also makes your party unique, relatable and truly personal.

If you’re still unsure, speak to any of our friendly party designers. We’ve got lots of ideas and suggestions to share!

I can’t find the colour that I want in the colour palette, what should I do?

The colour palette provided in Twinklebella’s Party Order Form has been specially handpicked by us. If you can’t find the specific colour, choose one that is the closest in the colour palette. If you still can’t find a colour combination on the colour palette, please communicate it with our friendly Party Designer. When it comes to colours, we’d like to think the sky is the limit.

How do I choose my cake design?

Our Professional Party Designers will design your cake based on the theme and chosen colours of your party. The cake shall include the name and age of the celebrant in fondant, as well as an assortment of decorative items. The type and quantity of decorative items for each cake shall be decided by our party designers.

If you have a specific cake design in mind, please let us know and we will advise on the feasibility of your cake design that is within what is offered in your package. Additional decorative items may be subjected to additional charges. For more intricate designs or designs with handcrafted fondant details, you may opt for a Premium Cake Upgrade.

Do you have anything catered to guests with dietary restrictions?

Our food products may contain dairy, nuts or other allergens. Special requests for dietary restrictions are subjected to availability of resources and may be substituted with other recommended food products with additional charges. For special dietary requests, please email us at hello@twinklebella.com.sg.

Is cake tasting available?

Apologies but we are not a walk-in café. All our cafes are baked only upon confirmation with full payment made.

Are your cakes and desserts Halal?

Twinklebella is not a Halal certified company. However, all our food products, cakes and desserts do not contain any pork, lard or alcohol.

Can I celebrate both my children's birthdays together on the same day?

Each party setup is specially designed for one celebrant, with the exception of twins celebrating the same birthday. A joint celebration of more than one celebrant (of different birth dates) is subjected to a flat fee of $300 per celebrant. Additional cake & dessert cost shall be borne by the client. Do let us know in advance if you will be having more than one celebrant at the party.

Is delivery inclusive?

Delivery, setup and teardown are included in all our packages.

Before the Party

Pre Party Area Preparation (by client)

We all want your party to look good! Before the day of the party, you should already decide where you want the dessert table and décor to be set up. It should be in an enclosed, air-conditioned area so that the cakes and desserts are in optimal cool conditions.

Be sure to choose a well-lit space so that your photos will turn out awesome! Also, take note of the size of the table provided and ensure that the space is big enough to fit the table as well as balloon bouquets and props, if any, which will usually be placed at the sides of the table.

The wall and surroundings behind the table should be clear and clean for the whole set up to look aesthetically pleasing and at its best. We will usually attach the backdrop to the wall using damage-free adhesive tapes.

Refrigerator Space (by client)

The last thing we’d want is for your food and cake to melt and turn bad before your guests even arrive. Before we arrive, do set aside ample space in your refrigerator to stow the cake, desserts and food.

On the Day of your Party

Party Setup

We will arrive at your party venue approximately 1.5 to 2 hours before the start of your party time slot to set up, style and ensure that all is in order. Twinklebella staff shall not be responsible for putting up client’s own decoration during setup time.

In order for us to effectively and efficiently set up within the stipulated timing before your guests arrive, please ensure that the venue is ready and accessible at the pre-arranged setup time.

Props Rental

All display props and items are on a rental basis, unless otherwise stated. After setup, please kindly have a representative to acknowledge our Props Rental Form at least 15 minutes before the party starts. For any loss or damage of rental items, it shall be charged at $200 per item.

Cake Thaw

For cakes that may be refrigerated, please take it out to thaw, in a cool air-conditioned environment away from sunlight, for at least an hour before consumption. It is not advisable for fondant cakes to be refrigerated.

Precautions for Guests

As part of creating beautiful cakes and desserts for your party, our pastry chefs may make use of certain inedible items such as, but not limited to, ribbons, wires, support dowels, skewers, etc. This is especially so in most fondant figurines and cakes, as with other food products. Please ensure that these inedible items are removed by your guests before consumption.

Our food products may contain dairy, nuts or other allergens. Do remember to notify your guests of such risk.

Party Tear Down

At the end of your party time slot, our staff will be back to tear down which should take as quick as 15 to 30 minutes. Twinklebella staff shall not be responsible for teardown of balloon decorations for all packages. We will also not be responsible for cleaning up any mess made by activities or party guests. Please ensure that the venue is ready and accessible at the pre-arranged teardown time.

Surcharges

Public Holidays & Eve

A surcharge of $100 applies for all party setups that fall on a Singapore Public Holiday and the eves of New Year & Christmas.

Early Setup / Late Teardown

A surcharge of $100 applies for all early party setups before 10am, the earliest setup would be at 7am.

A surcharge of $100 applies for all party teardown after 10pm, not exceeding 12 midnight. After 12 midnight, the late teardown surcharge is $200.

Sentosa, Marina Bay Sands, Jurong Island

A surcharge of $30 applies for setups required in venues requiring special access to cover the entry and parking fees that are incurred when we enter the venue for setup and teardown.

Venues without Lift Access

All setups are to be done on ground floor or lift landing levels. A surcharge of $100 applies for setups required in spaces without lift access, and require access via staircase, up to two levels only.

Last Minute Party Extension

For last minute extension of party hire (3 days or less notice), additional hours or part thereof shall be charged at $80 per hour, subject to availability. Please contact our friendly party planner at least two hours in advance prior to the originally scheduled teardown time.

Last Minute Bookings

A last minute booking surcharge applies for all bookings made less than 3 weeks from the date of your party. The additional charges depends on the notice period given as follows:

20 to 15 days’ notice: 10% of booking total
14 to 8 days’ notice: 25% of booking total
5 to 7 days’ notice: 50% of booking total
4 days or less notice period: 100% of booking total

For all bookings to be made less than three weeks from party date, please drop us an email at hello@twinklebella.com.sg.

Payment

Package & Component Prices

The prices listed on our website are in Singapore Dollars (sgd), and are strictly fixed and non-negotiable. At Twinklebella, we aim to be as transparent and clear with our price quotes as possible so you know exactly what you’re paying for. Rest assured that there will be no nasty hidden costs, plus we do not charge GST.

Payment Terms

We accept payment via Internet Banking / ATM Transfer / PayLah! / PayNow / PayPal / Visa / Mastercard / AMEX. Kindly note that only bookings made online and paid in full are confirmed. We do not accept partial payment, or instalments.

Internet Banking / ATM Transfers

Please make your payment directly to DBS Current Account 072-006262-0 within 24 hours from order submission. Please notify us of payment via email hello@twinklebella.com.sg after and use your Booking # as the payment reference. Your booking will not be processed until we have received your payment.

PayLah! / PayNow

Please make your payment directly to mobile number 8488 4013 within 12 hours from order submission. Please notify us of payment via email hello@twinklebella.com.sg after and use your Booking # as the payment reference. Your booking will not be processed until we have received your payment.

PayPal / Visa / Mastercard / Amex

Please select PayPal as your payment method. If you do not have a PayPal account, simply select ‘Pay with my credit or debit card’ and key in the relevant information. If you have a PayPal account, you may login to PayPal to make your payment. Kindly note that there will be a 7% admin fee for all payment made under PayPal / Visa / Mastercard / Amex / Other Credit or Debit Cards you pay with via the PayPal method. Your booking will not be processed until we have received your payment.

Confirmation of Booking

Once you’ve submitted your booking, you will come to a page that says ‘Order Complete’ along with a summary of your booking details. Proceed to make the payment and once we have received your payment, a confirmation email will be sent to your email address. Should there be any changes or additional charges, we will be in touch with you either via email or your mobile.

Changes / Cancellations

Last Minute Changes

All changes to your party booking should be made at least two weeks prior to the date of your party. It is the responsibility of the client to inform us of any changes in a timely manner. Changes proposed less than 2 weeks are subject to a surcharge, subject to our discretion. In the event that you need to make a last minute change, please contact us directly via email at hello@twinklebella.com.sg.

Cancellations

We regret to inform you that any cancellation is subjected to 100% of your booking charges. In the unfortunate event that you need to make a last minute cancellation, please contact us directly via email at hello@twinklebella.com.sg. Any exceptions will be considered on a case-by-case basis, subject to our discretion.

Disclaimer

At Twinklebella, we take pride in each and every party we create. We strive to craft beautiful, special and personal parties for all your special celebrations. As with the nature of events, there may be circumstances whereby we will have to make various adjustments wherever we deem necessary to uphold the quality, aesthetics and professionalism of our works. We ask that you trust our professional and creative judgement. In return, we promise to give our best in making your party Amazingly Partylicious.

Twinklebella Pte. Ltd. reserves the right to substitute or change any listed terms and conditions, with or without prior notice.

Twinklebella Pte. Ltd. reserves the right to make admendments to the pricing, package offerings, vendors, suppliers without notice to cater to operational or logistic requirements.

Twinklebella Pte. Ltd. reserves the right to substitute, change, accept or reject any party theme, colours, design, style, food products, décor and all things related.

Each personalised digital sketch acts as a digital interpretation of the party design, and is subject to slight variations and availaility of decorative accessories. Colours may be subjected to slight variations from the actual product due to possible discrepancy in photo or screen resolution.

Twinklebella Pte. Ltd. reserves the right to use our professional and creative judgement to make various adjustments and substitutions wherever we deem necessary.

Twinklebella Pte. Ltd. reserves the right to accept or reject last minute extension or changes to the party.

Twinklebella Pte. Ltd. shall not be held liable for the melting/distortion/spoilage of cake, desserts and food products after they have been delivered in good condition.

Twinklebella Pte. Ltd. shall not be held liable for any adverse effects arising from consumption of our products. We shall also not be liable for any adverse effects arising from accidents/hurt/misue of decorative inedible items.

Twinklebella Pte. Ltd. shall not be held liable in any way for the security of your party, or damages, loss or injuries which may occur during your party.

Twinklebella Pte. Ltd. shall not be responsible for putting up client’s own decoration during set up, tearing down of balloon decorations and cleaning up any mess made by party guests and activities.